Return Policy
At Ottawa Lane, we strive to keep our customers satisfied. However, it may happen that you wish to return a product. In this document we clearly explain our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are fully the responsibility of the customer, including any international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed, but wearing them beyond fitting is not permitted.
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Returning products that were intentionally ordered in multiple sizes with the intention of partially returning them is not permitted.
Return Process
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Register your return by emailing info@ottawalane.com within 14 days after receiving the item.
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You will receive the return address of our supplier (located in China).
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Send the item back at your own expense, including any customs duties or shipping costs.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received at the return address and the condition of the product has been approved, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.
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If an incorrect address is provided, this is the responsibility of the customer.
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Any address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions regarding returns, please contact us at: