Terms and Conditions

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These terms and conditions apply to all purchases made through the website of Ottawa Lane, located at Hubblestraat 30, and reachable via info@ottawalane.com.

1. Applicability

By placing an order on our website, you agree to these terms and conditions.

2. Product Information

We make every effort to accurately describe our products and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Ordering and Payment

Orders will be processed after full payment has been received.
Available payment methods may vary depending on the country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Orders are shipped directly from our supplier located in China.

5. Returns and Cancellations

Please refer to our separate Return Policy for all conditions regarding returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information indicates that the package has been delivered. Please ensure that the shipping address provided is correct.

7. Intellectual Property

All content on this website (including texts, images, and logos) is the property of Ottawa Lane and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@ottawalane.com.
We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.