Shipping and Delivery
At Ottawa Lane, we strive to deliver your order as quickly and accurately as possible. Below you will find all the information regarding our shipping and delivery policy.
Processing Time
Orders are processed within 1 to 3 business days.
Once your order has been shipped, you will receive an email containing the tracking information.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location.
Please note that delivery times may be delayed during busy periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier located in China.
Depending on the country of delivery, customs duties or import fees may apply.
Shipping Costs
Shipping costs will be displayed during checkout.
These costs depend on the weight of the order, the destination, and the selected shipping method.
Responsibility During Shipping
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If the tracking information indicates that the package has been delivered, responsibility lies with the customer.
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Please check your shipping address carefully. Any address errors must be reported within 24 hours after placing the order.
Contact
If you have any questions regarding shipping, please contact us at: